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| The Electricity Company of Ghana. |
The Electricity Company of
Ghana has said that, the vending challenge with prepayment system has been
resolved.
This means that, one
can purchase electricity credits
from their
nearest vending points and all ECG district offices across
the country. It said
this via a statement issued on October 1st, 2022, sighted by GhanaNews.hrforum.uk.
“The
Electricity Company of Ghana wishes to inform all stakeholders, especially our
cherished customers on our prepayment metering system that the issue with the
3rd Party Vending Points has been resolved.
“Customers
can now purchase electricity credits from their nearest vending points, and all
ECG District offices, including tomorrow Sunday, 2nd October, 2022 from 9.00am
- 4.00pm.”
The company further
assured its cherished customers of its efforts to restore the Power Application
on Google play store for a more efficient and improved service delivery.
“ECG once
again assures our cherished customers that we are working assiduously to
restore the Power App for an improved and seamless service provision.”
On Wednesday, 28th
September, 2022, the Electricity Company of Ghana informed its customers of a technical
challenge which affected their prepaid metering system, thereby interrupting
the purchase of electricity credits.
“The Electricity Company
of Ghana Limited wishes to inform our cherished customers that due to a
technical challenge which has affected our prepaid metering systems, purchase
of electricity credit has been interrupted.
“Some customers in the
following areas have been affected; Volta, Kumasi, Accra, Takoradi, Tema, Cape
Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.
“Affected customers should
please note that our ICT team is working assiduously to correct the anomaly and
restore the system to normalcy. We apologise for the inconvenience caused by
this technical challenge.” the statement added.
A copy of statements below:
#Announcement pic.twitter.com/bjadkOaCOx
— Electricity Company of Ghana Ltd (@ECGghOfficial) October 1, 2022
#Announcement pic.twitter.com/7bQNzQf2Eq
— Electricity Company of Ghana Ltd (@ECGghOfficial) September 28, 2022
Source: ghananews.hrforum.uk
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